What to expect from your diagnostic visit
Before the visit
Please send:
- Appliance or HVAC system type
- Main problem
- Service address and access instructions
- Model-label photo, if safely reachable
- COI requirements, if your building has them
We confirm the appointment after checking the service area, route availability, and building access. Arrival timing depends on the final route.
During the visit
The technician reproduces the problem and identifies whether it comes from the equipment, installation, venting, drainage, airflow, or building conditions.
Before any repair
The technician explains the findings and provides an estimate. Repair begins only after you approve it.
If the needed parts are available, the repair may be completed during the visit. Otherwise, the technician explains the next step.
After the repair
The technician tests the system to confirm that it is working properly.